• Professional development
• Linking voice of the customer to processes/programs (WIOA)
• Evaluating Success
• Performance Excellence
• Metrics
• Planning
• Staff Development

Mark Graham Brown has been training and consulting with organizations on improving their performance for over 30 years. He has worked for years with the LA City and County workforce development organizations, as well as many other California state, city and county organizations. He is the author of 10 business books, including the first and best selling book on the California Award for Performance Excellence/Baldrige. Mark has been an instructor for the Institute for Management Studies for over 20 years, as well as an instructor for UCLA Extension. He offers training and consulting on a variety of topics, but all focus on creating a high performing organization that does great work for its clients and is a great place to work. Outside of California, Mark’s other clients have included U.S. Navy, Army Corps of Engineers, Pfizer, New Zealand Defense Force, Medtronic, and Wells Fargo.

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