• Curriculum based on focus group feedback
  • Curriculum flexible to address variances in classifications and roles
  • Combination of workforce industry topics and soft skill training to increase core competencies

List of current topics that will be covered during the program.

  • Key changes in WIOA

  • California’s Workforce Development Plan

  • Governance Structures and funding

  • Roles of Federal, State, Local programs

  • Personal Communication Style

  • Components of successful speech or presentation

  • Using different styles of communication for different audiences

  • Principles of Human Centered Design

  • Understand AJCC customer flow and design appropriate programs

  • Personal vision of quality customer service

  • Projects and programs

  • Steps and life cycle of projects

  • Common project pitfalls – scope, time and resources

  • Project expectations and communications

  • Reporting progress to all stakeholders

  • Challenges, benefits and strategies for motivating a diverse workforce

  • Leadership principles to motivate and lead team

  • Natural cycles of organizational change

  • Common resistance tactics to change and how to address them

  • Accelerate adoption of change – with or without authority

  • Influence approaches

  • Manage teams through each stage of team development
  • Elements of a high performing team and how to achieve them
  • Building trust and productively engaging conflict

  • Using critical thinking skills to analyze situations

  • Attributes of successful decision makers

  • Decision making techniques and how/when to apply them

  • Art of Focused Conversation

  • Effective group facilitation skills

  • Brainstorming, Action Planning, Success Circle, and Strategic Planning

  • Networking to develop community relationships

  • Importance of the MOU and Cost Sharing/RSA

  • Various negotiation techniques and styles

  • Leveraging internal and external resources

  • “Informed customer choice”

  • Proven strategies to serve individuals with barriers

  • Assessing academic and occupational skills for short and long-term goals

  • Role of business as leader

  • Regional sector partnership and career pathways

  • Business engagement theory and strategies


Workforce Development
Apprenticeship Program Wins
Major Award

The first apprenticeship program offered at Sacramento State, where participants earn a professional certificate, a promotion and a pay raise, has won a prestigious award and a congratulatory message from Sacramento’s mayor.

Learn More